We believe in great and fast service, keeping our customers and partners happy. We can help you with anything related to hosting and speed optimization of websites.
Skywalkr strives to give you fast, competent support. You can ask us anything on firstname.lastname@example.org.
Do you have the Professional or Custom VPS subscription please do not hesitate to give us a call +45 719 96 242
Skywalkr included services
Anything directly related to the hosting and your website is something we help you with for free. This includes looking into problems and suggesting solutions, change of PHP version, SSL certificates and performance issues of any kind.
Skywalkr extra services
We offer a lot of consultancy work to help our clients. This includes speed optimisation, WordPress application security hardening and update service., clean up and backup restore for hacked websites. Linux Administration services/skills, CI/CD consulting. Also anything revolving, domains, DNS, moving / cloning of websites. We charge 950 DKK / hour for consultancy work.
FAQ – Technical
Where is my website server located?
Skywalkr is using one of Europe’s fastest hosting facilities at Google Cloud and Digital Ocean. Both are located in Amsterdam, Netherlands. We also provide hosting locations in New York, San Francisco, Mumbai, London, Frankfurt and Singapore.
What kind of websites / technologies can you host?
Our main hosting focus is on WordPress websites which is build on PHP and MySQL, but we also provide hosting for websites built with the same technology including Joomla and Drupal. Furthermore we host hardcoded websites built with HTML, CSS and JS. We do not host websites built on Microsoft technology.
What kind of access do I get to my website?
You will get SFTP / SSH access to your site. If you choose to get wordPress pre-installed, you will get super admin access to WordPress. For VPS customers you also get access to the Skywalkr Self Service area, where you can start servers, deploy sites and lots of other stuff.
Do you host domains and e-mail?
No, we do not have an integrated service to the Skywalkr product. However on request we can help you move your domains to any service and point the domains to Skywalkr.
How do I point my domain to your servers?
When you sign up for Skywalkr hosting you will see in your dashboard what IP number your server has. When you point your domain (by changing the A records) your site will load from Skywalkrs servers.
Is HTTPS / SSL certificates included?
We offer free SSL certificates for all subscriptions via letsencrypt.org. You can add this to your site with one click in the dashboard. We can handle other SSL certificates on request.
Who is Skywalkr?
Skywalkr IVS is a company registered in Denmark with the CVR / VAT number 37420190
How do I pay for the service?
You will pay with credit card for 12 months of hosting (VPS clients are monthly) If you want you can pay with invoice, just contact us about this.
How is the subscription renewed?
The subscription is automatically renewed every year/month for credit card customers. If you pay by invoice you will recieve the renewal
invoice 15-30 days in advance, leaving you plenty of time to cancel the subscription if needed.
How do I cancel a subscription?
Just send us an e-mail (email@example.com) The hosting agreement can easily be cancelled right up until the day of the renewal.
For customers paying with credit card you can cancell you subscription for the login area. For VPS client you can just destroy you server from the interface.